Frequently Asked Questions2018-05-24T03:59:45+00:00

Frequently Asked Questions

Questions or queries that may assist you. Please ring (03)6228 0927 if you have more questions/queries, we would be pleased to help you.

Enquiring About Care

What happens after I submit an enquiry form online?2018-03-23T00:22:33+00:00

After you have submitted your enquiry form, we will:

  • we will call you back
  • discuss your child’s needs
  • discuss days required
  • arrange a tour and confirm start date

Enrolment Process

How do I enroll at Lenah Valley Childcare & Early Learning centre?2018-03-23T00:21:17+00:00

You can enrol online and book a tour or you can come to the centre and our Director will assist you and answer any questions or concerns you may have.

Can I enrol online?2018-03-23T00:20:28+00:00

Yes. You can fill out the online enrolment form or the enrolment form can be downloaded from the site. We also would like you to have a tour at a time that suits you.

Facilities & Provisions

What are the operating hours?2018-03-23T00:24:20+00:00

We are open 52 weeks of the year. 6.30am till 6.30pm Monday to Friday, closed for public holidays

What ages does Lenah Valley Childcare cater for?2018-03-23T00:35:49+00:00

From six weeks to school age.

How do I claim childcare benefits?2018-03-23T00:39:49+00:00

You can call the Family Assistance Office on 13 51 60 and asked to be assessed for CCB. If you are unsure our Director will help you in this regard.

Do the children receive meals?2018-03-25T23:08:03+00:00

Our centre does not provide meals. Parents need to supply a lunch box with morning and afternoon snacks such as fruit and sandwiches. The centre is a nut and egg aware centre and embodies the Eat Well Move Well goals.

Are nappies provided for babies and toddlers?2018-03-25T23:06:26+00:00

Nappies are not provided other than in cases where the parent has not provided sufficient for each day.

Fees and Benefits

What is the Child Care Rebate (CCR)?2018-03-23T00:36:25+00:00

Government funding to assist parents with the cost of childcare is set to change on 2/7/2018. Funding for CCR abd CCB will be combined into one payment called the Childcare Subsidy.

The current payment of CCR and CCB of $7,500.00 will cease in July 2018.

What is the Child Care Benefit (CCB)?2018-03-23T00:36:58+00:00

The current payment for CCB covers 24 to 50 hours per week.

CCB will be combined with the CCR into one payment called the Childcare Subsidy as from 2/7/2018.

What happens when we go on holidays?2018-03-12T01:09:13+00:00

Normal fees apply for all absences (including Public Holidays) that fall on a usual day of attendance. However Goodstart offers a holiday discount for up to four weeks of care per financial year. Please note families need to provide written notification two weeks in advance to apply the holiday discount (25 per cent discount on the full fee). Under exceptional circumstances, holiday discount may be applied outside these requirements at the discretion of the Centre Director. Fee payments need to be up-to-date to receive the holiday discount.

What happens if my scheduled day falls on a public holiday?2018-03-23T00:37:39+00:00

The Government recognises that staff and operating cost still need to be paid on these days and continue to pay the Government subsidy on all public holidays even though the centre may be closed on public holidays.

What government rebates and benefits are available to families?2018-03-23T00:38:31+00:00

There are currently 2 main subsidies offered, the CCR and CCB. These payments will be combined on 2/7/2018 and called the Child Care Subsidy.

Does my child’s immunisation status affect CCB?2018-03-23T00:39:09+00:00

Yes, to attend Childcare a child’s immunisation status must be up-to-date.


What is the National Quality Framework?2018-05-09T05:58:00+00:00

The National Quality Framework (NQF) was the result of an agreement between all Australian State Governments to work together to provide better educational and developmental outcomes for children.

The NQF introduced a new quality standard in 2012 to improve education and care across long daycare, family daycare, preschool/kindergarten, and outside school hours care.

The National Quality Standard (NQS) is a key aspect of the National Quality Framework (NQF) and sets a high, national benchmark for early childhood education and care.

The NQS brings together the 7 key quality areas that are important to outcomes for children:

  1. Educational program and practice
  2. Children’s health and safety
  3. Physical environment
  4. Staffing arrangements
  5. Relationships with children
  6. Collaborative partnerships with families and communities
  7. Leadership and service management

Learn more on the ACECQA website

What is the Early Years Learning Framework?2018-03-23T00:18:36+00:00

The vision of the Early Years Learning Framework is the ‘All children experience learning that is engaging and builds success for life’.

The framework is characterised by ‘Belonging, Being and Becoming‘ with 5 learning outcomes.

What is ‘play-based learning’?2018-05-09T05:55:44+00:00

Play-based learning involves and develops from activities that children organise and explore to make sense of the world around them and understand their own social world as they engage actively with people, objects and representations. Learn More

Contact Details

p: (03)6228 0927
f: (03)6228 0000

Book a Tour

Information for Parents

Hours of Operation
6.30am till 6.30pm – Monday to Friday
Open 52 weeks of the year
Closed for public holidays

Centre Handbook
Enrollment Form

Lenah Valley Childcare & Early Learning Centre | (03) 6228 0927

1 Wilks Road, Lenah Valley, Tasmania, 7008

Contact Details

1 Wilks Road, Lenah Valley, Tas. 7008
p: (03) 6228 0927
f: (03) 6228 0000

Information for Parents

Hours of Operation
6.30am till 6.30pm
Monday to Friday
Open 52 weeks of the year
Closed for public holidays

Fact Sheets

Centre Handbook
Enrollment Form
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